Refund policy

Exchange & Return Policy

We have a 14-day exchange policy, which means you have 14 days from the date you receive your order to request an exchange.

Eligibility

To qualify for an exchange, your item must:

• Be unworn and unused.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase.

How to Request an Exchange

To request an exchange, please email us at hello@amirahboutique.com.

Returns should be sent to:

Amirah Boutique
237 Plashet Road
London
E13 0QU

Please do not send items back without contacting us first, as unauthorised returns will not be accepted.

Customers are responsible for all return postage costs unless the item is faulty or we have sent the wrong item.

Non-Refundable Items

The following items are not eligible for a refund and are exchange only:

• Any item that has been worn, used, washed or altered.
• Any item with tags removed.
• Sale, clearance or discounted items.
• Promotional or special offer purchases.

These items may only be exchanged (subject to availability) and cannot be refunded.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, or you have received the wrong item, contact us within 48 hours of delivery with photographs of the issue. We will assess the situation and arrange a replacement or refund where appropriate.

Exchange Process

Once we receive and inspect your returned item, we will notify you if your exchange has been approved.

If the requested item is unavailable, we will offer an alternative item or store credit.

Refunds

We do not offer refunds for change of mind.

Refunds will only be issued where required by law, such as if an item is faulty, damaged, or incorrectly supplied and cannot be replaced.